Help Desk Specialist Job Opening

The company I work for, Standley Systems, has a job opening in Chickasha for a Help Desk Specialist. Here's the description:
If you have any interest, email bblue[at)standleys.com and tell him Michael Martin referred you.

Company Profile:
Respected for integrity and reliability, Standley Systems has earned the trust of the business, government and education communities by providing office technology solutions and matchless service for more than 75 years. As the largest dealer of a major manufacturer in the central region, Standley has become a respected leader in the copier, printer, scanner, fax, digital storage, and consulting world, providing sales and service to all 77 counties in Oklahoma.

Position Profile: The Standley Systems Help Desk Specialist will provide phone support for clients with technical and functional assistance. This position will report directly to the Customer Service Manager.

Requirements:
• Highly organized and able to multi-task
• Strong verbal and written communication skills
• Working knowledge of digital copy machines and scanners
• Experience with IP addresses and installing network drivers
• Understanding of network fundamentals
• Good driving record, valid driver’s license, and proof of insurance

Primary Responsibilities:
• Provide first-level contact and problem resolution for all users with copier, printer and solution problems
• Resolve as many user-reported problems as expertise permits while using the available tools
• Uses advanced troubleshooting skills
• Courteously obtain and convey concise problem information for internal service personnel
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation and maintain communication with customers during the problem resolution process
• Utilizes superior customer service skills
• Solve problems in Windows and Macintosh platforms with equal proficiency
• Maintain in-depth knowledge of Standley Systems supported products and services
• Work with the Customer Support Group to identify available solutions that will enhance and improve support delivered to the customer
• Review and update Help Desk documentation as assigned